Our return policy is limited to defective or damaged items. If approved for a return, customers are responsible for all shipping costs. We appreciate your understanding.

Due to our pre-order process, we only accept order cancellation requests within 3 hours of making a purchase. Beyond this timeframe, we are unable to accommodate cancellations.

It's important to be aware that our company does not manage or cover customs fees, import duties, or any taxes associated with international shipping. These costs are determined and applied by the customs authorities of the recipient's country and must be paid by the recipient. This policy aligns with our Free on Board (FOB) shipping terms, as outlined in our privacy policy, transferring responsibility for goods to the buyer once they are shipped.

We recognize that customs fees may come as a surprise, and we regret any inconvenience this may cause. For detailed information on potential fees and handling processes, we recommend reaching out to your local customs office.

For inquiries, feel free to email us at arabcollective@gmail.com or direct message us on Instagram at @arabcollective. Please note that our team operates in the Eastern Standard Time (EST) zone and may not respond during holidays.

European countries
Customs Information

Customs policies vary, especially in European countries, where some customers may face customs fees while others do not. The criteria for these fees are unclear and out of our control. We aim to minimize your shipping costs and expedite delivery to enhance your satisfaction. For specific information on customs fees, please consult your local customs office.