Shipping policy

FOB Shipping Policy for ArabCollective

1. Introduction

This FOB Shipping Policy outlines the terms and conditions under which ArabCollective, a company based in the province of Ontario, Canada, handles the shipment of products to our valued customers. Please read this policy carefully to understand how our shipping processes work.

2. FOB Point

All shipments will be shipped FOB Origin, meaning that ownership and responsibility for the goods transfer to the customer at the moment the products are loaded onto the carrier's vehicle at our facility in Ontario. From that point, the customer assumes all responsibility for transportation, risks, and costs associated with the shipment.

3. Shipping Methods and Carriers

We offer various shipping methods through reputable carriers. The shipping options available will be presented to you during the checkout process. ArabCollective reserves the right to choose the carrier and shipping method based on the specific order and destination.

4. Shipping Costs

Shipping costs will be calculated based on the selected shipping method, destination, and the total weight and dimensions of the products. The shipping cost will be presented to you during the checkout process, and it is the customer's responsibility to cover these costs.

5. Delivery Times

ArabCollective will make every effort to process and ship orders promptly. However, delivery times may vary depending on the selected shipping method and the destination. We are not responsible for delays caused by carriers or other factors beyond our control.

6. Shipment Tracking

Once your order is shipped, we will provide you with a tracking number, if applicable, so you can monitor the progress of your shipment through the carrier's website.

7. Damaged or Lost Shipments

In the event of damaged or lost shipments, it is the customer's responsibility to contact the carrier directly and file a claim. ArabCollective will provide any necessary support and information to assist in the claims process.

8. International Shipping

ArabCollective offers international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and other fees, which are the responsibility of the recipient.

9. Returns and Refunds

Please refer to our Returns and Refunds Policy for information on returning products and obtaining refunds.