Refund policy

Refund and Return Policy for ArabCollective

1. Refunds

At ArabCollective, we take pride in providing high-quality products. We understand that sometimes issues may arise, and we're here to assist. Please note that we do not offer refunds except in cases where the received item is damaged. To be eligible for a refund, you must:

• Notify us within 14 days of receiving the damaged item.
• Provide clear photographic evidence of the item's damage.

Once we receive and verify the evidence of damage, we will process a refund for your purchase.

2. Exchanges

Exchanges are only available to customers located within Canada and the USA. If you receive a damaged item, we will process a refund as outlined in Section 1.

For customers in Canada and the USA who wish to exchange an item for reasons other than damage, please contact our customer service for instructions. You will be responsible for returning the original item to an address we provide. Additionally, you will be responsible for the cost of shipping the replacement item.

3. Return Process

If you meet the requirements for a refund (Section 1) or an exchange (Section 2), please follow these steps:

• Contact our customer service team at cs.ArabCollective@gmail.com to initiate the process.
• We will provide instructions and a return address for eligible returns.
• Ensure that the item is securely packaged and shipped back within the provided time frame.
• For customers located in Canada and the USA, please cover the cost of shipping the return item.

4. Non-Eligible Returns

Exchanges are not available for customers located outside of Canada and the USA.

5. Refund Processing Time

Once we receive the returned item and verify its condition, we will process your refund as quickly as possible. The processing time may vary, but we aim to complete it within a reasonable timeframe.