Politique

<style> [data-custom-class='body'], [data-custom-class='body'] * { background: transparent !important; } [data-custom-class='title'], [data-custom-class='title'] * { font-family: Arial !important; font-size: 26px !important; color: #000000 !important; } [data-custom-class='subtitle'], [data-custom-class='subtitle'] * { font-family: Arial !important; color: #595959 !important; font-size: 14px !important; } [data-custom-class='heading_1'], [data-custom-class='heading_1'] * { font-family: Arial !important; font-size: 19px !important; color: #000000 !important; } [data-custom-class='heading_2'], [data-custom-class='heading_2'] * { font-family: Arial !important; font-size: 17px !important; color: #000000 !important; } [data-custom-class='body_text'], [data-custom-class='body_text'] * { color: #595959 !important; font-size: 14px !important; font-family: Arial !important; } [data-custom-class='link'], [data-custom-class='link'] * { color: #3030F1 !important; font-size: 14px !important; font-family: Arial !important; word-break: break-word !important; } </style> <div data-custom-class="body"> <div><div align="center" class="MsoNormal" style="text-align:center;line-height:115%;"><a name="_2cipo4yr3w5d"></a><div align="center" class="MsoNormal" style="text-align: left; line-height: 150%;"><strong><span style="font-size: 26px;"><span data-custom-class="title">POLITIQUE DE RETOUR</span></span></strong></div><div align="center" class="MsoNormal" style="text-align: left; line-height: 150%;"><br></div><div align="center" class="MsoNormal" style="text-align: left; line-height: 150%;"><span style="font-size: 15px;"><span style="color: rgb(89, 89, 89);"><strong><span data-custom-class="subtitle">Dernière mise à jour le <bdt class="question">08 août 2021</bdt></span></strong></span></span></div><div align="center" class="MsoNormal" style="text-align: left; line-height: 150%;"><br></div><div align="center" class="MsoNormal" style="text-align: left; line-height: 150%;"><span style="font-size: 15px;"><br><a name="_2cipo4yr3w5d"></a></span></div></div><div class="MsoNormal" data-custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);">Nous vous remercions de votre achat. Nous espérons que vous êtes satisfait de votre achat. Toutefois, si vous n'êtes pas entièrement satisfait de votre achat pour quelque raison que ce soit, vous pouvez nous le retourner pour <bdt class="block-container if" data-type="if" id="03b751bb-5eee-5230-df87-d0707fec3124"><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="policy_type" data-type="statement"></bdt><bdt data-type="body">un échange seulement</bdt></bdt><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="policy_type" data-type="statement"></bdt></bdt>. Veuillez consulter les informations ci-dessous pour plus de détails sur notre politique de retour.</span></div></div><div style="line-height: 1.1;"><br></div><div><div class="MsoNormal" data-custom-class="heading_1" style="line-height: 115%;"><a name="_iwimutmowezb"></a><strong><span style="line-height: 115%; font-family: Arial; font-size: 19px;">RETOURS</span></strong></div></div><div style="line-height: 1.1;"><br></div><div><div class="MsoNormal" data-custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);">Tous les retours doivent être postés dans un délai de <bdt class="block-container question question-in-editor" data-id="10b33c27-be1f-aeda-7ea3-7c1f52ee6130" data-type="question">sept (7)</bdt> jours à compter de la date d'achat. Tous les articles retournés doivent être dans un état neuf et non utilisés, avec toutes les étiquettes originales attachées.</span></div></div><div style="line-height: 1.1;"><br></div><div><div class="MsoNormal" data-custom-class="heading_1" style="line-height: 115%;"><a name="_16t1v96tankw"></a><strong><span style="line-height: 115%; font-family: Arial; font-size: 19px;">PROCÉDURE DE RETOUR</span></strong></div></div><div style="line-height: 1.1;"><br></div><div><div class="MsoNormal" data-custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);">Pour retourner un article, <bdt class="block-container if" data-type="if" id="51c4b423-789c-79e6-4161-743acb653a2d"><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="authorization_option" data-type="statement"></bdt></bdt>placez l'article en toute sécurité dans son emballage d'origine<bdt class="block-container if" data-type="if" id="903ce2af-7990-07ea-2615-36e36315d483"><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="return_inlcude_option" data-type="statement"></bdt><bdt data-type="body">, </bdt></bdt><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="null" data-type="statement"></bdt></bdt>et envoyez votre retour à l'adresse suivante :</span></div><div class="MsoNormal" style="line-height: 1.1;"><span style="font-size: 15px;"><span style="line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);"><br></span></span></div><div class="MsoNormal" data-custom-class="body_text" style="line-height: 115%;"><span style="font-size: 15px;"><span style="line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);"><bdt class="block-container question question-in-editor" data-id="49265208-ebd3-4d63-5ecb-9fcda064a7d5" data-type="question">Arab Collective</bdt><br></span></span></div><div class="MsoNormal" data-custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px;"><span style="line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);">À l'attention de : Retours</span></span></div><div class="MsoNormal" data-custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px;"><span style="line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);"><bdt class="block-container if" data-type="if" id="2e485380-f516-a019-540b-f82bd718b0df"><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="authorization_option" data-type="statement"></bdt></bdt></span></span></div><div class="MsoNormal" data-custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px;"><span style="color: rgb(89, 89, 89);"><bdt class="block-container question question-in-editor" data-id="22673e85-8c82-1948-b0e9-b16dd7c6f007" data-type="question">2453 Montagne ave</bdt></span></span> <bdt class="block-component"></bdt> </div><div class="MsoNormal" data-custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px;"><span style="line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);"><bdt class="block-container question question-in-editor" data-id="765d45c0-0386-b367-b58a-832b154c7ee8" data-type="question">Oakville </bdt>, <bdt class="block-component"></bdt><bdt class="block-component"></bdt><bdt class="question">Ontario</bdt><bdt class="block-component"></bdt><bdt class="statement-end-if-in-editor"></bdt> <bdt class="block-container question question-in-editor" data-id="85b0476b-4b2d-4b3d-060f-fc67c287cbe7" data-type="question">L6M 0J5</bdt> <bdt class="block-component"></bdt><bdt class="block-component"></bdt> </span></span></div><div class="MsoNormal" data-custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px;"><span style="line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);"><bdt class="question">Canada</bdt> <bdt class="statement-end-if-in-editor"></bdt> <bdt class="statement-end-if-in-editor"></bdt> </span></span></div></div><div style="line-height: 1.1;"><br></div><div><div class="MsoNormal" data-custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);"><bdt class="block-container if" data-type="if" id="b7518b5d-84c0-c06e-ad97-c7421eb67b0b"><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="shipping_fee_option" data-type="statement"></bdt><bdt data-type="body">Veuillez noter que vous serez responsable de tous les frais d'expédition de retour. Nous vous recommandons fortement d'utiliser une méthode traçable pour envoyer votre retour.</bdt></bdt><bdt class="statement-end-if-in-editor" data-type="close"></bdt></bdt><bdt class="block-container if" data-type="if" id="d3f0beb2-1468-a072-da09-6936c6e877e2"><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="shipping_fee_option" data-type="statement"></bdt></bdt><bdt class="block-container if" data-type="if" id="48a0f62a-d42f-f443-061d-cbbf93b49154"><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="shipping_fee_option" data-type="statement"></bdt></bdt><bdt class="block-container if" data-type="if" id="ac6ab4e0-da32-a003-8324-04d8b43cb50c"><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="shipping_fee_option" data-type="statement"></bdt></bdt></span></div><div class="MsoNormal" style="line-height: 1.1;"><br></div><div class="MsoNormal" data-custom-class="heading_1" style="line-height: 115%;"><a name="_qxq7t4ufn5pr"></a><strong><span style="line-height: 115%; font-family: Arial; font-size: 19px;">REMBOURSEMENTS</span></strong></div><div class="MsoNormal" style="line-height: 115%;"><a name="_kcap2nw8xg2p"></a></div><div class="MsoNormal" style="line-height: 1.1;"><br></div><div class="MsoNormal" data-custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);">Après avoir reçu votre retour et inspecté l'état de votre article, nous traiterons votre <bdt class="block-container if" data-type="if" id="4c11860e-4346-687b-5cb3-3727f319e194"><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="policy_type" data-type="statement"></bdt><bdt data-type="body">échange</bdt></bdt><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="null" data-type="statement"></bdt></bdt>. Veuillez prévoir au moins <bdt class="block-container question question-in-editor" data-id="ab10b1ab-f4a1-256f-29ae-65257d891371" data-type="question">quatorze (14)</bdt> jours à compter de la réception de votre article pour traiter votre <bdt class="block-container if" data-type="if" id="4c11860e-4346-687b-5cb3-3727f319e194" style="font-size: 14.6667px;"><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="policy_type" data-type="statement"></bdt><bdt data-type="body">échange</bdt></bdt><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="null" data-type="statement"></bdt></bdt>.<bdt class="block-container if" data-type="if" id="16f989a0-873e-9d7c-70f2-1c4b9cc7ecc4"><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="policy_type" data-type="statement"></bdt></bdt><bdt class="block-container if" data-type="if" id="b49c01dc-6b19-275b-5996-06e6aeaaf917"><bdt data-type="conditional-block"><bdt class="block-component" data-record-question-key="customer_notification_option" data-type="statement"></bdt><bdt data-type="body"> Nous vous informerons par e-mail lorsque votre retour aura été traité.</bdt></bdt></bdt><bdt class="block-container if" data-type="if" id="b49c01dc-6b19-275b-5996-06e6aeaaf917"><bdt class="statement-end-if-in-editor" data-type="close"></bdt></bdt></span></div><div class="MsoNormal" style="line-height: 115%;"><a name="_gjdgxs"></a></div><div class="MsoNormal" style="line-height: 1.1;"><br></div><div class="MsoNormal" data-custom-class="heading_1" style="line-height: 115%;"><a name="_33ujiidflcnn"></a><strong><span style="line-height: 115%; font-family: Arial; font-size: 19px;">EXCEPTIONS</span></strong><span style="font-size: 15px;"><bdt class="block-component"></bdt> <bdt class="block-component"></bdt> </span></div><div data-custom-class="body_text" data-empty="true" style="line-height: 1.1;"><span style="color: rgb(89, 89, 89);"><span style="font-size: 15px;"><br></span></span></div><div data-custom-class="body_text" style="line-height: 1.5;"><span style="color: rgb(89, 89, 89);"><span style="font-size: 15px;">Pour les produits défectueux ou endommagés, veuillez nous contacter aux coordonnées ci-dessous pour organiser un remboursement ou un échange.</span></span></div><div data-custom-class="body_text" data-empty="true" style="line-height: 1.5;"><span style="color: rgb(89, 89, 89);"><span style="font-size: 15px;"><bdt class="block-component"></bdt> </span></span></div><div data-custom-class="body_text" data-empty="true" style="line-height: 1.5;"><span style="color: rgb(89, 89, 89);"><span style="font-size: 15px;"><strong>Veuillez noter</strong></span></span></div><div data-custom-class="body_text" data-empty="true" style="line-height: 1.5;"><span style="color: rgb(89, 89, 89);"><span style="font-size: 15px;"><bdt class="statement-end-if-in-editor"></bdt> </span></span><span style="font-size: 15px;"><bdt class="block-component"><span style="color: rgb(89, 89, 89);"></bdt> </span><span style="color: rgb(89, 89, 89);"><span style="font-size: 15px;"> <bdt class="block-component"></bdt> </span></span></div><div data-custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px; color: rgb(89, 89, 89);"><strong style="font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 13px; color: rgb(89, 89, 89);"> <strong style="font-weight: 700; color: rgb(0, 0, 0); font-family: sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);"><span style="color: rgb(89, 89, 89); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important;">● </span></strong> </span></strong>Les articles soldés sont en VENTE FINALE et ne peuvent être retournés.<bdt class="statement-end-if-in-editor"></bdt> <bdt class="block-component"></bdt> </span></div><div style="line-height: 1.1;"><br></div><div data-custom-class="heading_1"><span style="font-size: 19px; color: rgb(0, 0, 0);"><strong>QUESTIONS</strong></span></div><div style="line-height: 1.1;"><br></div><div data-custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px; color: rgb(89, 89, 89);">Si vous avez des questions concernant notre politique de retour, veuillez nous contacter à l'adresse suivante :</span><span style="font-size: 15px;"><bdt class="block-component"></bdt> </span></span></div><div data-custom-class="body_text" style="line-height: 1.5;"><span style="font-size: 15px; color: rgb(89, 89, 89);"><bdt class="question">__________</bdt> </span></div><style> ul { list-style-type: square; } ul > li > ul { list-style-type: circle; } ul > li > ul > li > ul { list-style-type: square; } ol li { font-family: Arial ; } </style> </div> <div style="color: #595959;font-size: 14px;font-family: Arial;padding-top:16px;">Cette politique de retour a été créée à l'aide de <a style="color: rgb(48, 48, 241) !important;" href="https://termly.io/products/refund-return-policy-generator/?ftseo">Générateur de politique de retour et de remboursement de Termly</a>.</div>